Member Complaints Procedure & Process

Although Synergy Credit Union Ltd officers will make every effort to provide the best quality of service to its members, complaints may arise from time to time. Synergy Credit Union Ltd wishes to be seen as member-friendly and to be viewed by all of its members as efficient & fair in all of its dealings with you.

As things may go wrong from time to time, and if you have a complaint about how we have dealt with you, we want you to tell us. We welcome any Complaints you may have as it may help us improve our service to you and other members alike.

Any Complaint will be investigated fairly, and in accordance with our Complaints Policy and under rule 160 of the Standard Rules for Credit Unions.

See the member complaints procedure HERE

Online Appointment Booking Calendar

We have introduced an Online Appointment system for Loans and Membership initially in our Fermoy Office. Here you can book an appointment time to meet a Loans or Membership Officer in the Fermoy Office. This will be rolled out to the other branches shortly.

If you live close to the St Patricks Office (Lower Glanmire Rd.) or to the Watergrasshill Office and you want to make an appointment, please ring a member of staff on Freephone 0818 272927

Please note that you can Apply Online for a loan if you wish, with no Office Visit required